Our experienced team provides fast, reliable, and proactive support to keep your design workflows moving, with a proven 1-hour response time.
From troubleshooting crashes and improving performance to customising workflows and ensuring your IT environment is optimised, our team provides reliable and proactive support to keep your BricsCAD environment running at its best.
We quickly diagnose and fix software slowdowns and unexpected crashes.
Guidance on LISP routines, add-ins, and tailoring BricsCAD to your workflow.
Keep your files safe and accessible with robust data management support.
We tackle licensing glitches, hardware hiccups, and network issues.
Preventative maintenance to stop issues before they start.
Access to webinars and expert advice to enhance your team’s BricsCAD skills.
Getting support is simple and straightforward.
Reach out to us via phone, email, or our contact form, and our skilled team will start diagnosing the issue immediately. Most problems are resolved remotely using secure screen-sharing technology to minimise your downtime.
For more complex challenges, we can come to you directly with our on-site support. We’ll work with you to not only fix the problem but also implement best practices and proactive updates to keep your systems running at peak performance.
We don’t just fix issues, we work with you to prevent them. Here’s why businesses trust us for their BricsCAD technical support.
95% of calls answered within one hour to get you back up and running swiftly.
A team of skilled CAD professionals with real-world experience.
Tailored remote and on-site support to match your needs.
Regular system updates and health checks to prevent problems before they arise.
Access to exclusive webinars, bulletins, and training discounts.
BricsCAD accredited and up to date with the latest software and hardware standards.
Find the answers to the most frequently asked questions about our BricsCAD technical support
95% of our support requests are responded to within an hour during working hours. We also offer out-of-hours support for critical issues.
Our helpdesk is available Monday–Thursday 8:30am–5:15pm, and Friday 8:30am–1:00pm (with email support available until 5:15pm on Fridays).
Yes! Our team has extensive experience with current and previous versions of BricsCAD and related tools.
Most problems are resolved remotely via screen-sharing and phone calls. If needed, we can also come on-site.
We handle everything from software errors and installation troubles to performance optimisation, licensing, and hardware compatibility.
Do you need support with your BricsCAD software? Fill out our contact form and one of our experts will be in touch.
