How to Send Crash Reports in BricsCAD

Quick answer: Beyond automatic crash report sharing for BricsCAD Analytics Program members, you can manually send crash information through the Crash Report dialog, which appears automatically the first time you start BricsCAD after a crash. Click Show report details to inspect it, then choose to send or not send.

What Gets Sent

Sending always includes: the crash report file, your operating system, RAM usage at the time of the crash, a unique crash identifier, and how long the application had been running. Optionally, you can add more context:

• What you were doing when it happened.
• What type of document you were using.
• The effect of running in Safe Mode, the same mode covered by the /Safemode startup switch on this hub’s startup options page. If the problem disappears in Safe Mode, it’s worth switching back to normal mode and disabling or uninstalling plugins and customizations one at a time to narrow down the cause.
• A repeatable scenario for reproducing the problem.

The Repeatable Scenario Tip

A genuinely repeatable scenario needs a step-by-step procedure plus a well-defined starting context. The general approach is simplification and elimination: reduce your environment to as standard as possible. Ideally, start from a default BricsCAD user profile, a new drawing, no third-party plugins or customizations, and a default CUI file.

Remembering Your Choice

If Remember the choice and don’t ask again is left unticked, the Crash Report dialog reappears after every future crash. Tick it, and the dialog never appears again, your sending preference locks to whichever you chose, automatic sending or never sending. This choice saves to CRASHREPORTSENDING, changeable anytime via the Command line or the Settings dialog.

Admin Override and Analytics Program Members

Manual crash report sending can be suppressed by a data collection admin override, tied to DATACOLLECTIONENABLED, the same variable involved in the BricsCAD Analytics Program covered elsewhere in this hub. And for users who’ve joined the Analytics Program, the Crash Report dialog never appears at all, crash reports send automatically instead, provided the Application and Command Data sharing option is enabled in the Analytics Program dialog.

Frequently Asked Questions

Does the Crash Report dialog appear for BricsCAD Analytics Program members? No, it never appears for them; their crash reports send automatically if Application and Command Data sharing is enabled.

How do I stop the Crash Report dialog from appearing after every crash? Tick Remember the choice and don’t ask again the next time it appears, and your Send or Don’t send choice becomes permanent.

What’s a genuinely useful crash report scenario? One built from a default user profile, a new drawing, no third-party plugins or customizations, and a default CUI file, reduced as close to a standard environment as possible.

Can an administrator prevent users from manually sending crash reports? Yes, via a data collection admin override tied to DATACOLLECTIONENABLED.